Today we explored creating a set of KPI’s for your business aka Key Performance Indicators.
The first step to coach, lift, motivate and give focus to your team is to have a professional set of standards as 'voted' by their clients.
Do you know what the 'average ticket' value your team should be aiming for?
The same goes for daily client numbers, rebooking, retailing, service turn over and the list goes on!
It's important to know as a salon leader what KPI’s you and your team are aiming for. If you don't know - how can they know if they're winning or missing?
Points to remember;